FAQs

Good questions.

Everything you want to know about Chancé & Co. — and the diamonds we chose for you.

Lab-Grown Diamonds
Are lab-grown diamonds real diamonds?

Yes — completely. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They have the same crystal structure, the same hardness (10 on the Mohs scale), and the same fire and brilliance. The only difference is where they were born.

What's the difference between lab-grown and mined diamonds?

A mined diamond forms over billions of years underground. A lab-grown diamond is created in a controlled environment that replicates those same conditions — in weeks. The result is the same stone. We chose lab-grown because it lets us select for color and quality with intention, rather than by chance.

Do colored lab-grown diamonds come in natural colors?

Yes. The colors in the Chancé collection are natural to the diamond — not surface treatments or coatings. Each color occurs when specific trace elements are present during the diamond's growth. Fancy Vivid Yellow diamonds, for example, get their color from nitrogen. Every stone is hand-selected for intensity and clarity.

The Daisy Collection
Why is it called the Daisy Collection?

The daisy is the first flower to bloom every spring — through frost, through uncertainty, before anything else dares to. We chose it as the symbol for jewelry made for women who move forward regardless. The silhouette is the same across every piece. What changes is the stone you choose — and the story it carries.

Which diamond colors are available?

We're launching with Fancy Vivid Yellow — warm, luminous, and the energy of optimism. Additional colors are arriving one by one. Each color carries its own energy. Join the list to be first to know when your color drops.

What metal is used in Chancé jewelry?

All Chancé pieces are set in 14k gold — a balance of durability and richness that holds up to everyday wear without losing its lustre. 14k gold is the industry standard for fine jewelry worn daily.

Orders & Shipping
Where do you ship?

We currently offer free shipping across Thailand. International shipping is coming soon — join the newsletter to be notified when we expand.

How long does delivery take?

Standard delivery within Thailand is 3–5 business days. Express options are available at checkout. Each order is carefully packaged in the Chancé box — it arrives ready to wear or gift.

Can I track my order?

Yes. You'll receive a tracking link by email once your order ships. If you have any questions about your order, contact us at the link below.

Returns & Care
What is your return policy?

We accept returns within 14 days of delivery for unworn items in original packaging. Please visit our Shipping & Returns page for full details or contact us to start a return.

How do I care for my piece?

Clean with warm water, a drop of mild soap, and a soft brush. Store separately in the Chancé box. Avoid chlorine, perfume, and harsh chemicals. Put your piece on last — take it off first. Full details on our Care Guide page.

Still have a question?

We're happy to help. Reach out and we'll get back to you within one business day.

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